Learn More About Our Gap Claims Process | Elixi

Elixi Gap Cover
The claims process explained

The Claims Process

How to submit a Gap Cover claim?

Submitting a claim for Gap Cover is a simple process. If you need to make a claim, your completed documents should be submitted in writing by no later than one hundred and eighty (180) days / six (6) months from the date of the incident and returned by email to claims@ambledown.co.za. In any claims case, it is wise to complete the claim form and submit as soon as possible.

The step by step process:


Step 1:

Request a health claim form from claims@ambledown.co.za.

Step 2:

Gather the supporting documentation that is required to accompany your claim.

  • Detailed Hospital Accounts
  • Detailed Doctor(s) Accounts
  • Detailed Medical Aid Statement (line by line assessment of all transactions that relate to the hospitalisation)
  • Fully Completed Claim Form

No claims can be settled without copies of these documents present.

Step 3:

Email your claim form and accompanying documents to claims@ambledown.co.za or fax on 011 463 1665.


The claims assessment period is a maximum of fourteen days from receipt of all the required documents. Failure to provide all applicable documentation to this claim form will cause undue delay in the processing thereof.

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