Do you have a question regarding medical insurance? We aim to provide our clients with the knowledge and medical insurance plan necessary for a happy, healthy life. Find a list of our most frequently asked medical insurance questions below.
What do I do in the event of a medical emergency or serious accident?
1)Call the Unity Health call centre on 0861 366 006 or ER24 on 0871 351 248. The number is also on your Unity Health membership card.
2)ER24 will verify the membership of the person in need of help, whether it be you or your dependant.
3)ER24 will assist you with advice, and emergency transportation to your nearest in-patient hospital facility.
4)ER24 will issue the hospital with a guarantee of payment and you will be admitted for treatment.
5)Please ensure that you have your Unity Health membership card and ID for verification purposes. Unity Health will then settle the account directly with the provider.
What do I do in the event of a minor accident?
1)Call the Unity Health call centre on 0861 366 006 for a list of the nearest out-patient facilities that accept guarantee of payments, as some out-patient facilities only accept cash.
2)Please ensure that you have your Unity Health membership card and ID for verification purposes.
3)ER24 will arrange the guarantee of payment with the out-patient facility.
4)Unity Health will then settle the account directly with the out-patient facility, subject to the benefit limitations.
Do you need authorisation for an accident or emergency?
You will need a guarantee of payment (GOP). The Unity Health case manager will provide a GOP during office hours or ER24 will assist you.
I did not receive my membership card, who do I contact?
Talksure SA will dispatch your card once your first premium is collected. In the interim, please use your membership certificate provided by Talksure SA, which will be accepted by our service providers. Should you not receive your card 45 days after your first premium, please contact Talksure SA on 0860 333 343 or email email@example.com.
What are the waiting periods?
Two month waiting period for all benefits, except emergency and accidents which is covered from the date of inception. Twelve month waiting period for chronic medication and optometry. Nine month waiting period applicable to pre-birth maternity benefits.
Who can be covered under my policy?
Your health insurance policy covers your immediate family – spouse and children.
MEDICAL INSURANCE DISCLAIMER: This is not a medical scheme and the cover is not the same as that of a medical scheme. This policy is not a substitute for medical scheme membership. The benefits are subject to waiting periods and applicable limits. These are outlined in the policy wording which you are required to read and understand. T&Cs apply. The increase would be based on risk and inflation rates. This is not your policy wording and for the full disclaimer please go to www.elixi.co.za/disclaimer-notice
GAP COVER DISCLAIMER: This is not a medical scheme and will not be a substitute for medical scheme membership. It fills the GAP between what is covered by your Medical Aid, and the actual amount charged by your medical practitioner for in-hospital procedures. This is not your policy wording and for the full disclaimer please go to www.elixi.co.za/disclaimer-notice
Please note that the premiums presented on this website are based on the current rates and is subject to an increase which should take place in December 2019. The increase would be based on risk and inflation rates.
Constantia Insurance Company Ltd – an authorised FSP 31111. Talksure Trading (Pty) Ltd – an authorised FSP 42788. Ambledown Financial Services (Pty) Ltd – an authorised FSP 10287.